PHYSICIANS COMMUNICATING WITHOUT HARM

PHYSICIANS COMMUNICATING WITHOUT HARM When someone is seriously ill, the emotional toll on both patients and their families is heavy—sometimes just as heavy as the physical burden. Researchers, including a Texas A&M professor, say that how doctors talk to patients matters as much as what treatments they offer. They argue that “compassionate communication” should be a standard part of care, not an afterthought. They’ve even created a list of “never words”—things clinicians should never say—and offer ways to replace them with language that supports rather than scares. A recent paper in Mayo Clinic Proceedings, co-authored by Dr. Leonard Berry from Texas A&M’s Mays Business School and colleagues from Henry Ford Health in Detroit, points out that even as medicine advances for diseases like cancer and advanced heart or lung failure, some things never change. Fear, confusion, and hope—sometimes unrealistic—are always part of the patient experience. Trying to explain complex tre...